Returns policy.

Choose the correct product scope

Standard finished furniture is a catalogued finished item purchased without project-specific dimensional engineering. Bespoke cabinetry is designed or manufactured to project-specific dimensions, finishes, hardware, or installation requirements.

An Inquiry List or quote request is not an order and does not start a return period. Return terms apply only after an order has been accepted.

Standard finished furniture

For standard finished furniture, the final checkout or order document states the applicable return eligibility, notification period, required condition, return destination, and responsibility for return costs. Do not send a product back before receiving written return instructions from Fadior Home.

If a finished-furniture item arrives damaged, defective, or materially different from the accepted order, contact us promptly with photographs, packaging evidence, and the order reference. The available remedy will follow the accepted order terms and any statutory rights that apply.

Cabinetry-specific warranty periods or bespoke-product restrictions do not apply to standard finished furniture unless the finished-furniture order expressly includes them.

Bespoke cabinetry

Bespoke cabinetry requires approval of the final design and specification before production. The accepted order document states the review window and when production begins.

After production begins, cancellation or change-of-mind return rights may be limited because the product was made for a specific project and may not be resalable. Exact cancellation, defect, and warranty terms must appear in the accepted order. These limits do not remove rights that cannot lawfully be excluded.

Return freight, duties, and refunds

Written return instructions will identify the approved destination and which party is responsible for freight, duties, taxes, or other charges. Fadior Home does not commit to accepting or reimbursing an unauthorised return shipment.

Any approved refund, repair, replacement, or remake will be handled under the accepted order terms and applicable statutory rights.

Statutory rights

Nothing in this policy excludes or reduces consumer rights or remedies that cannot be limited by contract in the buyer's jurisdiction.